![]() This fixed the issue and simply using System Preferences/add printer with Apple’s own HP driver - by selecting AirPrint - removed the pop-ups and kept the printer working normally. framework / HP Scanner / HP Utility will damage your computer. On one computer I actually had to go into the client’s Library and remove the entire “HP” folder inside Library/Printers in the root directory. Supplies: Click this button to open the HP SureSupply website. You might try instead simply Deleting the current HP printer from Printers and Scanners – then re-adding it using “AirPrint”. Double-click the file to mount the Disk Image.The first. Files are saved on your computer desktop. To fix issue, you can remove or uninstall HP’s printer driver and/or software (Check if there is an Uninstall inside HP folder in Applications. Create an account on the HP Community to personalize your profile and ask a question01-24-2023 08:43 PM Product: HP OfficeJet Pro 9015 All-in-One Printer Operating System: macOS 12.0 Monterey Ive had an officejet pro 9015 for a few years. After downloading the file, double click combocleaner.dmg installer. I would guess it was likely HP’s fault for not fixing the code in their Mac printer drivers software to Apple’s increased security specs. To ensure your system is not infected, run a scan with Combo Cleaner Antivirus. It was basically HP and Apple not being on the same page. So the good news is this is not actually real “Malware”. Go to the HP website and download HP Smart and run Diagnose & Fix. Doing a little more research on this subject I found reports of this issue with people saying it was a “signing” problem with HP’s printer drivers, due to HP not having updated their software to Apple’s increased security standards in Catalina – therefore HP drivers were no longer being recognized as “signed” and legitimate and hence the pop up “report malware to Apple”. So this seemed to have something else as the cause. Failure or damage resulting from misuse, abuse. The HP Standard Limited Warranty does not cover the following: Damage caused by attempts at self-repair or a non-authorized service provider. I had them do a scan using Malwarebytes for Mac – it found “no malware”. When damage to your computer is not the direct result of a manufacturing defect or failure, it might not be covered by the HP Standard Limited Warranty. Catalina has been reported as having greatly increased security and not getting along with some things the way Mojave did. Both of them had upgraded MacOS to Catalina pretty recently. Utility Will Damage Your Computer Mac Virus Removal - YouTube This video will show you how to remove 'Utility' Will Damage Your Computer from your Mac. The wording is a big scary – “will damage your computer” and they both were a bit freaked out. The popup came back instantly after clicking OK, no matter how many times you click it, so they really found it impossible to use the computer at all as it covered up a good part of the laptop’s screen. This is the PopUp (below) which as you can see says: “amework” will damage your computer. ![]() I had two clients who both came to me today separately with the exact same problem, they called me with news that a pop-up had suddenly appeared on their computer screen which said it found “malware”. ![]()
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